FAQs

Shipping

*We ship USPS Priority Flat Rate for domestic purchases and USPS First Class for international purchases. Upgraded shipping is available.

*If your package is lost we will attempt to replace the purchase if we can.

*Tracking is provided for all shipments.

Age Verification

*As of August 8, 2016 we are required to verify that United States (only) customers are of legal smoking age and are required to check ID of everyone under age 27. We will contact each customer after they place their order to verify age. This is a quick and easy process that will ensure we are following the new regulations. This does not impact international customers.

Custom Requests

*Anything that isn’t already on the site and for sale cannot be sold. So, we can no longer honor custom write in requests. Please email us with any questions. Jennifer@strixelixirs.com

Order Changes

*We can not change your order once it’s been placed.